Client Experience Operations Manager

Job Summary

Supporting the delivery of media dashboards and audience creation, the full-time Client Experience Operations Manager will manage multiple client accounts remotely, ensuring accurate tracking and actionable media insights through effective project coordination and stakeholder communication.

Key Responsibilities

• Manage end-to-end project execution for media dashboard builds and enhancements across client accounts
• Collaborate with internal teams to ensure proper tagging and tracking for project execution
• Translate client reporting needs into data requirements and maintain QA processes for data integrity

Required Qualifications

• Bachelor's degree in Marketing, Business, Communications, or a Data/Analytics-related field; project management certification is a plus
• 3-5 years of project management experience, with at least 2 years in a marketing/advertising agency environment
• Understanding of digital media channels and attribution mechanics
• Familiarity with tag/pixel management platforms and third-party tracking integrations
• Strong organizational skills with the ability to manage timelines across multiple stakeholders and projects