Client Experience Representative

Job Summary

Delivering exceptional client support, the full-time Client Experience Representative will manage daily client interactions, ensure timely responses to inquiries, and provide product training, all while working remotely from select provinces in Canada.

Key responsibilities

• Maintain Service Level Agreements for response time and case resolutions across multiple communication channels
• Create and deliver engaging customer training sessions for product offerings to facilitate successful testing program deployments
• Enhance the knowledge center and ticketing platform to ensure relevant training and support content for stakeholders

Required qualifications

• 2+ years of experience in a customer-facing role
• Intermediate proficiency in Microsoft Excel
• Experience with CRM systems or customer support tools is considered an asset
• Educational background in Business or STEM is considered an asset
• Ability to manage multiple priorities in a fast-paced environment