Client Experience Representative
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Job Summary
To support a growing personal injury law firm, the full-time Client Experience Representative will deliver proactive and empathetic client support, manage inquiries, and coordinate case follow-ups remotely.
Key responsibilities
- Assist clients through inbound and outbound calls, providing timely case information and resolving concerns during the first interaction
- Conduct proactive follow-up calls based on case stage and client needs, ensuring accurate documentation of client interactions
- Collaborate with case teams to address inquiries that require legal judgment and facilitate improvements in client communication
Required qualifications
- Professional fluency in both English and Spanish, with strong written and verbal communication skills
- Availability to work at least 30 hours per week
- Prior customer service experience, preferably in call center or client relations roles
- Comfort with case-management systems and learning new technology
- Experience in a law firm or legal industry is preferred but not required
Complete Job Description
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