Client Experience Representative
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Job Summary
To support a growing personal injury law firm, the full-time Client Experience Representative will manage client inquiries, provide case information, and resolve concerns while working remotely as an independent contractor.
Key responsibilities
- Assist clients through inbound and outbound communications, ensuring a warm and professional experience
- Conduct proactive follow-up calls and provide accurate case-status information based on established protocols
- Document client interactions and coordinate with case teams to ensure timely responses and clear communication
Required qualifications
- Professional fluency in both English and Spanish
- Availability to work at least 30 hours per week
- Previous customer service experience, preferably in a call center or client relations role
- Comfort using case-management systems and learning new technology
- Prior experience in a law firm or legal industry is preferred but not required
Complete Job Description
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