Client Experience Specialist

Job Summary

As a Client Experience Specialist on the New Construction team, the full-time remote position will onboard and educate home builders on Zillow's New Construction products, manage a book of business, and resolve post-launch issues to ensure client success.

Key responsibilities

• Onboard new home builder clients and guide them through the full launch process
• Resolve issues that arise after launch and educate clients on capturing high-quality content for their listings
• Partner with sales to set new advertisers up for success and manage a team book of business across the advertising lifecycle

Required qualifications

• 3+ years of customer service experience and a Bachelor's degree
• Working understanding of Salesforce (Lightning) and proficiency with Gmail and Google Drive
• Experience in online advertising sales is a plus
• Ability to travel to zRetreats at least twice a year
• Strong attention to detail and ability to work with minimal instruction in a fast-changing environment