Client Experience Specialist
Job Summary
Providing Tier 1 customer support, the fully remote Client Experience Specialist will assist clients in resolving issues through various communication channels while navigating OnPay systems and ensuring comprehensive documentation of client interactions.
Key responsibilities
- Respond to client inquiries via online portal, phone, and chat, ensuring prompt and professional service
- Troubleshoot problems and identify solutions for clients and internal teams
- Document client issues and resolutions comprehensively to maintain service quality
Required qualifications
- 1-2 years of customer service experience
- Previous experience in the payroll industry or related field preferred
- College experience (degree strongly preferred)
- Knowledge of Xero and QuickBooks
- Ability to manage multiple tasks simultaneously and be coachable
Complete Job Description
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