Client Experience Specialist
Job Summary
Providing Tier 1 customer support, the fully remote Client Experience Specialist will assist clients in resolving issues through online portals, phone, and chat while ensuring comprehensive documentation of client interactions.
Key responsibilities
- Provide Tier 1 customer support and troubleshoot client issues effectively
- Respond promptly and professionally to client inquiries via multiple communication channels
- Document client issues and resolutions comprehensively to ensure transparency and clarity
Required qualifications
- 1-2 years of customer service experience, preferably in the payroll industry
- College experience with a degree strongly preferred
- Familiarity with Xero and QuickBooks is a plus
- Ability to manage multiple tasks simultaneously in a fast-paced environment
- Strong interpersonal skills with a focus on client satisfaction and support
Complete Job Description
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