Client Experience VP
Job Summary
Leading the SmartSimple client experience as a full-time remote VP of Client Experience, the successful candidate will manage Professional Services, Support, and Client Success, ensuring high-quality delivery and a unified client journey.
Key responsibilities
- Oversee the delivery quality and methodology of SmartSimple's Professional Services, coaching leaders to enhance client experiences
- Manage partner capacity models and pricing strategies to create sustainable service offerings for clients
- Develop and implement a consultative delivery model, aligning Professional Services, Support, and Client Success into a cohesive client journey
Required qualifications
- 10+ years of experience in leading Professional Services and Support functions, with Client Success experience preferred
- Proven track record in building consultative delivery models for technical, platform-based products
- Experience in managing complex partner relationships, including capacity planning and commercial negotiations
- Preferred background in nonprofit or grants technology, particularly within vertical SaaS environments
- Eligibility to work in the United States or Canada is required
Complete Job Description
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