Client Liaison

Job Summary

To drive client satisfaction and revenue retention, the full-time Client Liaison will coordinate cross-functional teams, manage client relationships, and support all client-related activities in a remote environment.

Key responsibilities:

• Serves as the primary client contact and trusted advisor, identifying needs and expanding opportunities
• Collaborates with the Client Success Team to execute client strategic plans and promotes Concept adoption
• Manages operational implementation and execution of client payment policy decisions across multiple departments

Required qualifications:

• Bachelor's degree or higher preferred, or equivalent experience required
• 4+ years of related healthcare experience with strong knowledge of health plan operations and the claims lifecycle
• 4+ years of experience in client relationship management or consulting within the healthcare setting
• 4+ years of project or team management experience, including meeting facilitation
• Highly proficient in MS Office Suite: Excel, Word, and PowerPoint