Client Loyalty Specialist

Job Summary

Commission-driven and experienced, the full-time remote Client Loyalty Specialist will engage and retain clients at risk of canceling their enrollment through inbound and outbound communication, demonstrating professionalism and adaptability while providing exceptional client experiences.

Key responsibilities

• Engage and retain clients through various communication channels, including calls and emails
• Build rapport with clients and provide persuasive solutions to help them stay enrolled in the program
• Document client interactions accurately using Salesforce and adhere to established quality guidelines

Required qualifications

• 2+ years of phone-based experience in sales, collections, banking, or loan services
• High school diploma required
• Proven experience in sales and account management, meeting performance expectations
• Computer competency and ability to navigate multiple systems
• Ability to de-escalate stressful situations and support vulnerable clients