Client Loyalty Specialist

Job Summary

Commission-driven and experienced, the full-time remote Client Loyalty Specialist will engage with clients at risk of canceling their service through inbound and outbound communication, focusing on retention and providing exceptional client experiences.

Key responsibilities

• Engage and retain clients through calls, emails, and digital channels to prevent cancellations
• Build rapport with clients and apply persuasive skills to offer solutions that encourage program retention
• Document client interactions accurately using Salesforce and adhere to established quality guidelines

Required qualifications

• 2+ years of phone-based experience in sales, collections, banking, or loan services
• High school diploma required
• Proven track record in sales and account management, meeting performance expectations
• Computer competency and ability to navigate multiple systems effectively
• Ability to de-escalate challenging situations and support vulnerable clients