Client Loyalty Specialist

Job Summary

Commission-driven and experienced, the full-time Client Loyalty Specialist will engage and retain clients at risk of canceling their enrollment through inbound and outbound communication in a remote setting.

Key responsibilities

• Engage and retain clients through calls, emails, and digital channels
• Build rapport and apply persuasive skills to provide solutions that encourage clients to remain in the program
• Document client interactions using Salesforce and adhere to established quality guidelines

Required qualifications

• 2+ years of phone-based experience in sales, collections, banking, or loan services
• High school diploma required
• Proven experience in sales and account management with a track record of meeting performance expectations
• Ability to work with multiple computer systems and manage tasks in a fast-paced environment
• Strong computer competency and ability to document client discussions accurately