Client Loyalty Specialist

Job Summary

Commission-driven and experienced, the full-time remote Client Loyalty Specialist will engage with clients at risk of canceling their service through inbound and outbound communication, focusing on retention and delivering exceptional client experiences.

Key responsibilities

• Engage and retain clients through various communication channels, addressing concerns and providing solutions
• Build rapport with clients while applying persuasive skills and problem-solving strategies
• Document client interactions accurately using Salesforce and adhere to company policies and performance criteria

Required qualifications

• 2+ years of phone-based experience in sales, collections, banking, or loan services
• High school diploma required
• Proven experience in sales and account management, consistently meeting performance expectations
• Computer competency with the ability to navigate multiple systems effectively
• Ability to de-escalate stressful situations and support vulnerable clients professionally