Client Loyalty Specialist

Job Summary

Commission-driven and experienced, the full-time remote Client Loyalty Specialist will engage and retain clients at risk of canceling their enrollment through inbound and outbound communication across various digital channels.

Key responsibilities

• Engage and retain clients at risk of canceling their enrollment through calls, emails, and digital communication
• Build rapport with clients and apply persuasive skills to provide solutions that help them stay in the program
• Document client discussions clearly using Salesforce and meet performance criteria set by management

Required qualifications

• 2+ years of phone-based experience in sales, collections, banking, or loan services
• High school diploma required
• Experience in sales and account management with a proven track record of meeting performance expectations
• Computer competency and ability to navigate multiple systems
• Ability to de-escalate stressful situations and support vulnerable clients