Client Loyalty Specialist

Job Summary

Commission-driven and experienced, the full-time remote Client Loyalty Specialist will engage and retain clients at risk of canceling their service through inbound and outbound communication while providing exceptional client experiences.

Key responsibilities

• Engage and retain clients through various communication channels, including calls and emails
• Build rapport with clients and apply persuasive rebuttal skills to provide effective solutions
• Document client interactions clearly using Salesforce and adhere to departmental policies

Required qualifications

• 2+ years of phone-based experience in sales, collections, banking, or loan services
• High school diploma required
• Proven experience in sales and account management with a focus on meeting performance expectations
• Computer competency and ability to navigate multiple systems
• Ability to de-escalate stressful situations and support vulnerable clients