Client Loyalty Specialist

Job Summary

Commission-driven and experienced, the full-time remote Client Loyalty Specialist will engage and retain clients at risk of canceling their enrollment through inbound and outbound communication across various digital channels.

Key responsibilities

• Engage and retain clients through calls, email, and digital channels, addressing their concerns and providing solutions
• Build rapport with clients, applying persuasive skills and problem-solving strategies to encourage program retention
• Document client interactions accurately using Salesforce and adhere to established quality guidelines and performance criteria

Required qualifications

• 2+ years of phone-based experience in sales, collections, banking, or loan services with a focus on persuasion and account management
• High school diploma required
• Proven track record in sales and account management, consistently meeting or exceeding performance expectations
• Computer competency and ability to navigate multiple systems effectively
• Ability to de-escalate stressful situations and support vulnerable clients professionally