Client Management Specialist

Job Summary

To support the execution of core client management initiatives, the Senior Client Management Specialist will manage processes, tools, and resources to enhance client relationships in a hybrid or fully remote capacity.

Key responsibilities

• Partner with client management leaders to convert strategic priorities into scalable processes and actionable plans
• Collaborate across various teams to design and improve Client Management workflows and operating processes
• Manage key client management priorities, including internal training and growth readiness efforts

Required qualifications

• 4-6 years of experience in operations, project management, or similar fast-paced environments
• At least 2 years of direct experience in managing business development or campaign planning processes within an agency
• Strong stakeholder management skills, especially with senior leaders
• Excellent project management skills, with the ability to prioritize multiple workstreams
• Experience with project management platforms like Asana for building and maintaining workflows