Client Manager

Job Summary

Serving as the primary operational contact for assigned employer and health plan clients, the remote Client Manager will manage client accounts, oversee benefit administration, and ensure high levels of service and support while collaborating with cross-functional teams.

Key responsibilities

• Build and maintain positive relationships with client contacts, responding to inquiries and ensuring timely issue resolution
• Assist with eligibility updates, benefit changes, and account maintenance activities while coordinating with internal teams
• Monitor account performance metrics and prepare client-facing reports, identifying opportunities for cost savings and operational efficiencies

Required qualifications

• Bachelor's degree in Business, Healthcare Administration, or a related field; equivalent professional experience will be considered
• 0-1 year of experience in account management or client-facing operations within a PBM, health plan, or managed-care environment
• Healthcare experience required, with knowledge of pharmacy benefit operations
• Proficiency with CRM systems and standard business tools, including Microsoft Office and Teams
• Familiarity with Salesforce or similar healthcare CRM platforms preferred