Client Manager

Job Summary

Working remotely, the full-time Client Manager will serve as the primary operational contact for assigned employer and health plan clients, managing benefit administration, issue resolution, and enhancing client satisfaction through collaboration with cross-functional teams.

Key responsibilities

• Serve as the day-to-day contact for client accounts, ensuring exceptional service and support
• Assist with benefit administration tasks, including eligibility updates and plan changes
• Monitor account performance metrics and identify opportunities for cost savings and operational efficiencies

Required qualifications

• Bachelor's degree in Business, Healthcare Administration, or a related field, or equivalent professional experience
• 0-1 year of experience in account management or client-facing operations within a PBM, health plan, or managed-care environment
• Working knowledge of pharmacy benefit operations, including claims processing and benefit plan design
• Proficiency with CRM systems and standard business tools such as Microsoft Office and Teams
• Experience supporting quarterly business reviews and client-facing financial reporting