Client Onboarding Associate

Job Summary

To support a growing client base, the remote Client Onboarding & Operations Associate will manage the end-to-end onboarding process for Twin's programs, build strong relationships with clients, and ensure project management excellence in a fast-paced environment.

Key responsibilities

• Establish and maintain effective relationships with key stakeholders and executives across strategic clients
• Successfully onboard Twin's programs, leading discovery sessions and providing consultative recommendations to enhance client satisfaction
• Manage multiple projects simultaneously, ensuring timely execution and alignment among cross-functional teams

Required qualifications

• 2 - 5 years of onboarding and customer-facing experience, preferably in health tech
• Strong project management skills with a demonstrated ability to manage conflicting priorities
• Experience working with health benefits, health and wellness systems, or health plans
• Proficiency with Google applications and project management tools such as Monday.com or MS Project
• Ability to communicate effectively with senior executives and execution teams across client organizations