Client Onboarding Manager

Job Summary

To support a growing client base, the remote Manager, Client Onboarding & Operations will oversee the end-to-end onboarding and deployment of Twin programs, manage client relationships, and assist with program management in a fast-paced environment.

Key responsibilities

• Establish and maintain effective relationships with key stakeholders and executives across large enterprise clients
• Successfully onboard Twin's programs across a portfolio of clients, including self-insured employers and health systems
• Manage multiple complex projects simultaneously, ensuring timely execution and alignment among cross-functional teams

Required qualifications

• 5 - 10 years of onboarding, program management, and client-facing experience
• Experience with health benefits, health and wellness, health plans, or systems
• Strong project management skills with high attention to detail and ability to manage conflicting priorities
• Proficiency with Google applications and project management tools such as InspirePlanner and Monday.com
• Experience working with technical/data teams on data exchange and file management