Client Operations Analyst
Job Summary
Detail-oriented and customer-focused, the full-time Client Operations Analyst will engage with clients over the phone and email, providing exceptional support, troubleshooting issues, and ensuring a positive experience in a remote work environment.
Key responsibilities
- Conduct client support calls and manage inquiries, ensuring effective resolution and maintaining professionalism
- Collaborate with cross-functional teams to address client needs and enhance product offerings
- Analyze data and reporting to identify trends and provide insights for process improvements
Required qualifications
- Bachelor's Degree or higher in Communications, Business Administration, Healthcare Management, Information Technology, or a related field
- Prior internship or project experience in healthcare, technology, or client services is advantageous
- Proficiency in Microsoft Office Suite, particularly Excel; SQL experience is a plus
- Lean Six Sigma Yellow Belt certification must be obtained within the first 90 days of employment
- Strong analytical skills with the ability to interpret data and draw actionable insights
Complete Job Description
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