Client Operations Lead
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Job Summary
Leading a multidisciplinary team in a fully remote capacity, the full-time Client Operations Lead will manage high-volume client operations for a major sports organization, ensuring clarity, quality, and timely delivery across content, design, and analytics.
Key responsibilities
- Lead and develop the team delivering work for the account, maintaining clear priorities and deadlines
- Run a high volume of operations across content, publishing, design, and analytics, while managing client projects and integrations
- Prepare concise client updates and lead day-to-day delivery conversations, addressing incidents and performance issues proactively
Required qualifications
- Demonstrated experience in client operations or delivery leadership within a high-volume environment
- Proven ability to lead teams, set standards, and manage performance effectively
- Strong analytical skills with the ability to make data-driven decisions
- Experience in managing multiple workstreams across various disciplines
- Genuine interest in basketball and sports, with an understanding of their operational impacts
Complete Job Description
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