Client Operations Lead

Job Summary

Leading a multidisciplinary team in a fully remote capacity, the full-time Client Operations Lead will manage high-volume client operations, ensuring clarity and quality across content, design, analytics, and project delivery for a major sports client.

Key responsibilities

• Lead and develop the team, maintaining a clear operating picture of priorities and deadlines
• Oversee a diverse range of tasks including content, publishing, design, and client projects while ensuring high standards of delivery
• Utilize data to drive decisions, improve operational processes, and manage large, ambiguous projects effectively

Required qualifications

• Experience in client operations, delivery leadership, or relevant high-volume environments
• Proven ability to lead teams and manage multiple workstreams simultaneously
• Strong analytical skills with the ability to make decisions based on incomplete data
• Demonstrated experience in improving processes or operational models
• Genuine interest in basketball and sports, with an understanding of how live events influence operational priorities