Client Operations Specialist
Job Summary
Coordinating between operations and clients, the full-time remote Client Operations Specialist will manage client tasks, obtain necessary documentation, and facilitate relationships to enhance claims resolution.
Key responsibilities
- Resolve client inquiries via phone and email within 24 hours, utilizing internal tools effectively
- Participate in monthly or quarterly client calls to strengthen rapport and streamline processes
- Navigate healthcare software systems to complete tasks such as account reconciliation and documentation management
Required qualifications
- 3-5 years of client-facing experience, including interactions via email, meetings, and phone calls
- 3-5 years of experience in client systems
- Directly related complex claims experience
- Exceptional follow-through abilities and detail-oriented mindset
- Ability to build relationships effectively with all levels of staff
Complete Job Description
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