Client Outcomes Manager
Job Summary
To support clients in achieving measurable business outcomes from their technology investments, the full-time Client Outcomes Manager will act as a strategic advisor, partnering with customers and internal teams to drive adoption, value realization, and long-term customer relationships, while working remotely.
Key responsibilities
- Partner with clients to define business outcomes and develop outcome-based success plans
- Monitor solution adoption and utilization, identifying challenges and coordinating remediation efforts
- Build trusted relationships with stakeholders and advocate for customer needs within the organization
Required qualifications
- Bachelor's degree or equivalent experience
- 5+ years of experience in Customer Success, Account Management, or related fields
- Experience managing enterprise customer relationships and executive stakeholders
- Strong analytical skills for interpreting adoption and performance data
- Proven ability to drive customer retention and business growth in technology environments
Complete Job Description
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