Client Partner for Scaled Accounts

Job Summary

Managing a high-volume portfolio of up to 100 accounts, the full-time Client Partner for Scaled Accounts will focus on customer retention, renewals, and delivering consistent value, all while working remotely within the Eastern or Central US time zones.

Key Responsibilities

• Own and prioritize engagement for a portfolio of accounts based on renewal timing, risk signals, and growth potential
• Manage end-to-end renewal processes, including timeline creation, stakeholder alignment, and deal execution
• Proactively identify at-risk accounts and implement mitigation plans to ensure predictable renewal outcomes

Required Qualifications

• 5-8+ years of experience in customer success, account management, or renewal management within software and/or hardware environments
• Proven track record managing high-volume portfolios with strong retention outcomes
• Experience in renewal ownership and forecasting, with a focus on predictability and risk mitigation
• Background in industrial manufacturing, digital transformation, or process optimization
• Strong process orientation with the ability to execute within structured, repeatable frameworks