Client Pay Specialist

Job Summary

Supporting client needs via phone, the full-time hourly Client Pay Specialist will process payments, manage customer service issues, and maintain ongoing client relationships in a remote environment.

Key responsibilities

• Professionally process payments over the phone and manage customer service inquiries using online support tools
• Make timely outbound calls to businesses for credit card payment processing and manage inbound calls and emails related to payment issues
• Update directory accounts and follow up on unprocessed transactions to resolve billing needs

Required qualifications

• Prior related experience in a customer service or payment processing environment
• Ability to work independently and manage a fluctuating workload
• Strong critical thinking and problem-solving skills
• Effective verbal and written communication skills
• Flexibility and reliability as a team player