Client Program Specialist

Job Summary

Supporting clients through effective communication and operational execution, the full-time Client Program Specialist will manage client interactions, maintain accurate documentation, and collaborate with internal teams in a structured environment.

Key Responsibilities

• Communicate with clients and manage client tickets through Salesforce, participating in calls and following up on action items
• Follow established operational procedures for routine tasks, creating and maintaining documentation while tracking service level metrics
• Collaborate with internal teams, providing support and sharing knowledge of basic processes as needed

Required Qualifications

• High school diploma or equivalent (Associate's or Bachelor's degree preferred)
• Strong attention to detail and organizational skills
• Ability to follow procedures and work within structured processes
• Proficiency with basic computer applications (e.g., Microsoft Office)
• Strong written and verbal communication skills