Client Relations Account Executive

Job Summary

To enhance client satisfaction in the mortgage services industry, the full-time Client Relations Account Executive III will manage relationships with clients and agencies, ensuring effective communication and resolution of inquiries while working remotely.

Key responsibilities

• Manage and maintain all aspects of relationships with clients and agencies, ensuring satisfaction and timely issue resolution
• Serve as the primary point of contact for client inquiries, providing training and support to new staff members
• Conduct monthly business reviews and coordinate proactive meetings to address client concerns and improve service delivery

Required qualifications

• High School Diploma or equivalent required
• 5+ years of experience in mortgage servicing or mortgage banking
• Strong knowledge of the mortgage industry, including agency and insurer experience
• Proficiency in Microsoft Suite applications, particularly Excel and PowerPoint
• Ability to work in a fast-paced environment and manage multiple priorities effectively