Client Relations Specialist

Job Summary

To support a growing client base, the full-time Client Relations Specialist will manage client inquiries, oversee collections and receivables, and ensure timely completion of client projects in a remote setting.

Key responsibilities

• Act as the primary contact for client inquiries and manage all collection activities, including follow-ups and negotiations
• Strengthen client retention through proactive communication and support the Client Relations team with outreach initiatives
• Manage client projects from initiation to completion, ensuring high-quality deliverables and adherence to timelines

Required qualifications

• 1+ years of experience in client service, account management, collections, or accounts receivable
• Bachelor's degree required
• Strong proficiency in Microsoft Outlook, Excel, and Word, along with familiarity with online collaboration tools
• Ability to negotiate with past-due accounts while maintaining client relationships
• Prior experience in professional services, finance, or a fast-paced environment is a plus