Client Relations Team Lead
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Job Summary
Mentoring and coaching peers to enhance performance, the full-time Client Relations Team Lead will support team development and ensure high-quality service delivery while working remotely.
Key Responsibilities:
- Mentor and coach teammates to improve performance and compliance with processes
- Handle inbound and outbound calls with patients regarding insurance and billing inquiries
- Support onboarding and integration of new hires while driving engagement initiatives
Required Qualifications:
- High School Diploma or GED; Associate degree or some college coursework preferred
- 2+ years in customer service, preferably in a contact center environment
- 1+ year of experience mentoring or coaching peers is preferred
- Experience in healthcare revenue cycle, insurance, billing, or collections is preferred
- Proficiency in Microsoft Office Suite and ability to navigate multiple systems simultaneously
Complete Job Description
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