Client Relationship Manager
Job Summary
Managing relationships with a portfolio of Health Plan customers, the full-time Client Relationship Manager will develop high-trust partnerships to maximize customer satisfaction and retention while working remotely.
Key responsibilities:
- Manage customer relationships across all lifecycle stages to enhance outcomes and retention
- Coordinate internal teams and external partners to achieve customer objectives and resolve issues
- Serve as a trusted advisor, creating strategic account plans that align with customer business goals
Required qualifications:
- Bachelor's degree required
- 10+ years of experience in Customer Success, Account Management, or related roles
- Proven success managing complex strategic customer portfolios
- Strong understanding of customer relationship management and lifecycle practices
- Ability to influence cross-functional teams and engage with executive-level stakeholders
Complete Job Description
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