Client Relationship Manager
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Job Summary
Acting as the main point of contact for clients post-sale, the full-time remote Client Relationship Manager will ensure customer satisfaction by addressing concerns, managing account maintenance, and directing clients to appropriate departments for issue resolution.
Key responsibilities
- Monitor service effectiveness and ensure outstanding service delivery to clients
- Analyze customer complaints and provide appropriate follow-through to ensure satisfaction
- Present financial and regulatory information to external customers on a monthly basis
Required qualifications
- Bachelor's degree or equivalent experience plus 4 years of directly related work experience, or a master's degree plus 2 years
- Experience in supporting physicians, clinicians, and/or department administrators
- Broad understanding of the complete revenue cycle including compliance and regulations
- Ability to work during designated office hours (Monday to Friday, 8am to 5pm Mountain Time)
- Experience with project management is preferred
Complete Job Description
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