Client Relationship Manager
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Job Summary
To support a growing client base, the full-time Client Relationship Manager will develop high-trust relationships with customers, manage complex accounts, and drive customer satisfaction and retention, all while working remotely or from one of several major office locations.
Key responsibilities
- Build and maintain relationships with a portfolio of Employer customers throughout the customer lifecycle to maximize satisfaction and retention
- Stay informed on industry trends and advocate for customers, ensuring they are educated on relevant technologies and solutions
- Lead internal teams on behalf of customers, coordinating efforts across departments to ensure high-quality service delivery
Required qualifications
- 10+ years of experience in Customer Success, Account Management, or related roles
- Experience managing complex customer portfolios with a focus on high-level engagement
- B.S. or B.A. degree required; MBA preferred
- PMP Certification and/or GBA/CEBS is a plus
- Industry knowledge in Insurance, Benefits Administration, SaaS, or Healthcare is highly preferred
Complete Job Description
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