Client Relationship Manager
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Job Summary
Acting as the main point of contact for clients post-sale, the full-time remote Client Relationship Manager will ensure customer satisfaction by addressing concerns, managing account maintenance, and directing clients to appropriate departments for issue resolution.
Key responsibilities
- Monitor service effectiveness and ensure outstanding customer service both internally and externally
- Analyze customer complaints and provide appropriate follow-through to enhance satisfaction
- Present financial and regulatory information to external customers on a monthly basis
Required qualifications
- Bachelor's degree or equivalent experience plus 4 years of directly related work experience
- Experience supporting physicians, clinicians, and/or department administrators
- Broad understanding of the complete revenue cycle, including compliance and regulations
- Ability to develop and implement customer service policies and procedures
- Experience in analyzing process outcomes and workflow for efficiency improvements
Complete Job Description
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