Client Resource Coordinator

Job Summary

Responsible for scheduling and optimizing service work, the full-time Client Resource Coordinator will ensure customer commitments are met regarding service delivery while handling billing and issue resolution in an office-based environment with potential for remote work in the future.

Key responsibilities

• Utilize Oracle (ACE) to assign service calls to technicians based on various factors including skills and availability
• Communicate with customers and personnel to resolve scheduling issues and alert management of potential problems
• Monitor technician activity and schedules to ensure commitments are met and communicate status changes to customers

Required qualifications

• 3-5 years of strong customer service experience
• Prior work experience as a fleet scheduler or service coordinator is very helpful
• Strong organizational skills and ability to multitask in a fast-paced environment
• Proficient in MS Office, particularly Excel
• Excellent communication skills