Client Retention Specialist
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Job Summary
Working remotely, the Client Retention Specialist will educate clients on the financial hardship program, empathize and deescalate client concerns, and utilize a CRM system to manage client interactions while striving to retain customers facing financial difficulties.
Key Responsibilities
- Provide comprehensive information about the financial hardship debt program to clients
- Display empathy and active listening to deescalate upset clients and address their concerns
- Utilize the CRM system to maintain accurate records of client interactions and program progress
Required Qualifications
- Experience in Retention, Sales, or Collections
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus
- Ability to work in a fast-paced environment and handle high call volumes
- Demonstrated ability to negotiate and deescalate client issues effectively
- Proficiency with a Client Relationship Management system (CRM)
Complete Job Description
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