Client Service Advocate

Job Summary

Providing real-time support and training for retail clients, the full-time Client Service Advocate will troubleshoot issues, manage case documentation in Zendesk, and collaborate with internal teams in a remote environment as part of a six-month contract-to-hire opportunity.

Key Responsibilities

• Deliver front-line support to clients via phone, email, and live chat, ensuring timely and accurate guidance on various platforms
• Document all client interactions and resolutions in Zendesk, maintaining high-quality case management
• Collaborate with cross-functional teams to resolve client issues and contribute to process improvements

Required Qualifications

• Associate's degree or higher preferred; equivalent combination of education and experience considered
• 1-2 years of client service or helpdesk experience in a technology-driven environment
• Familiarity with CRM and ticketing systems; Zendesk experience preferred
• Proficiency with Microsoft Office Suite and web-based collaboration tools
• Reliable high-speed internet connection and a dedicated home office space