Client Service Analyst

Job Summary

To ensure timely and accurate deliverables across multiple product lines, the remote Client Service Analyst I will manage daily, weekly, and monthly delivery processes while building relationships with clients and internal teams.

Key responsibilities

• Ensures the timely and successful delivery of solutions according to client needs and objectives
• Gains technical understanding of clients' solution features and performs first-level analysis using available tools and reports
• Partners with operations and project teams to ensure product offerings and services are delivered appropriately

Required qualifications

• 1-3+ years of experience in client services, client support, account management, or a related field
• Proficiency in Microsoft Outlook, Word, Excel, and Adobe Acrobat Pro
• Strong attention to detail and data quality, including reconciling information across sources
• Strong analytical skills with the ability to interpret data and identify trends
• Strong communication skills with a friendly, professional, and customer-focused approach