Client Service Associate

Job Summary

Supporting customer-focused service delivery, the full-time Client Service Delivery Associate III will manage inquiries related to benefits, billing, eligibility, and claims while working remotely and ensuring timely resolutions across phone, email, and chat channels.

Key responsibilities

• Respond to customer inquiries via multiple channels, delivering accurate and timely resolutions
• Assess customer needs, identify root causes, and determine appropriate solutions
• Collaborate with internal teams to resolve complex issues and maintain customer privacy standards

Required qualifications

• High School Diploma or equivalent
• Ability to work across multiple communication channels (phone, email, chat)
• Strong aptitude in math and computer proficiency, with the ability to navigate multiple systems
• Availability to work all call center shifts based on business needs
• Direct-wired internet connection with a minimum speed of 50 Mbps download / 10 Mbps upload