Client Service Director

Job Summary

To support a growing client base, the full-time remote Client Service Director will manage account strategies, ensure client retention and satisfaction, and oversee program management for complex service models in the claims industry.

Key responsibilities

• Provide stewardship reporting and educate clients on issues impacting programs
• Conduct pre-renewal visits and manage client renewals and contract revisions
• Resolve major customer service issues and coordinate invoicing and audits for assigned clients

Required qualifications

• Bachelor's degree from an accredited college or university preferred
• Ten years of related experience, including two years in account management or five years in adjusting with supervisory experience
• Liability experience required
• CPCU, AIC, ARM, or other relevant designations preferred
• Operations or client service experience preferred