Client Service Manager

Job Summary

To support a growing client portfolio, the full-time remote Client Service Manager will serve as the primary contact for clients, managing relationships, resolving billing inquiries, and ensuring invoicing accuracy.

Key Responsibilities

• Serve as the main point of contact and relationship owner for a portfolio of clients, conducting proactive touchpoints throughout the client lifecycle
• Resolve client inquiries related to billing and benefits, collaborating with internal teams and external partners to ensure accurate data and account management
• Create and deliver precise benefit invoices, regularly auditing data for discrepancies and providing training on billing procedures

Required Qualifications

• Bachelor's degree and 3+ years of experience in employee benefits account management or client-facing relationship management, or 7+ years of relevant experience
• Customer-centric mindset with strong relationship-building skills and the ability to manage complex client accounts
• Familiarity with 834 and LDEx EDI files
• Strong analytical skills and proficiency in data analysis, particularly in Microsoft Excel
• Proficient with Microsoft Office Suite, project management tools, and CRM systems