Client Service Manager

Job Summary

To support a growing portfolio of clients, the full-time Client Service Manager will serve as the primary point of contact, managing client relationships, resolving billing inquiries, and ensuring invoicing accuracy in a remote environment.

Key Responsibilities

• Build and maintain relationships with key client stakeholders and oversee the overall health of each client relationship
• Resolve inbound client inquiries related to billing and account issues while partnering with internal teams for issue resolution
• Create and deliver accurate benefit invoices, auditing data for discrepancies and providing training on billing procedures

Required Qualifications

• Bachelor's degree with 3+ years of experience in employee benefits account management or 7+ years of relevant experience
• Strong relationship-building and interpersonal skills with a customer-centric mindset
• Familiarity with 834 and LDEx EDI files
• Proficient in data analysis and manipulation, particularly in Microsoft Excel
• Experience with project management tools and CRM systems