Client Service Manager

Job Summary

Serving as the primary point of contact for a dedicated portfolio of clients, the remote Client Service Manager will manage client relationships, address inquiries, and ensure invoicing accuracy while supporting employee benefits operations.

Key Responsibilities:

• Build and maintain relationships with key client stakeholders and run proactive touchpoints throughout the client lifecycle
• Own inbound client inquiries related to billing and account concerns, ensuring full resolution
• Create and deliver accurate benefit invoices while auditing data for discrepancies and coordinating with internal teams

Required Qualifications:

• Experience in client services, specifically within the employee benefits sector
• Proficiency in managing client relationships and understanding billing processes
• Strong organizational skills with attention to detail in data auditing and invoicing
• Ability to communicate effectively with both clients and internal teams
• Familiarity with benefit administration platforms and insurance carriers