Client Service Representative

Job Summary

To support a growing remote call center, the full-time Client Service Representative will manage a high volume of inbound calls, triage patient inquiries, and provide exceptional service to patients and physicians regarding sleep disorder treatments.

Key responsibilities

• Efficiently manage a high volume of inbound calls and identify patient urgency for appropriate routing
• Provide information on appointments, services, and insurance coverage while ensuring compliance with company policies
• Act as a liaison between patients and healthcare team members, assisting with scheduling and follow-up communications

Required qualifications

• High school diploma or equivalent required
• 6 months to 2 years of experience in customer service, administration, or reception required
• Previous experience in a remote call center within the DME or healthcare space preferred
• Bilingual/Spanish preferred
• Ability to work standard business hours in the Pacific Standard Time Zone