Client Service Representative

Job Summary

Working remotely on a full-time basis, the Client Service Representative will manage daily communications with clients via phone and email, ensuring exceptional customer service and collaboration with internal departments to address client needs and feedback.

Key responsibilities

• Engage with clients daily to discuss inventory, account flow, and business procedures, responding to inquiries within 24 hours
• Collaborate with internal teams to resolve process errors and enhance client satisfaction
• Ensure compliance with legal and financial regulations while maintaining confidentiality of sensitive information

Required qualifications

• Previous experience in customer service or a related role
• Proficiency in Microsoft Office applications, particularly Outlook and Excel
• High School Diploma or equivalent; Associate degree in Business or related field preferred
• Ability to multitask and manage multiple computer systems simultaneously
• Strong self-motivation and time management skills, with a willingness to learn and adapt