Client Services Analyst II
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Job Summary
Supporting client service delivery in a remote capacity, the full-time Client Services Analyst II will analyze performance, resolve issues, and ensure alignment with service commitments while collaborating with cross-functional teams to enhance client satisfaction.
Key responsibilities
- Monitor performance, track issues, and ensure alignment with service level agreements
- Act as a point of contact for client inquiries, coordinating issue resolution with internal teams
- Analyze service data and trends to identify opportunities for improvement and enhance client satisfaction
Required qualifications
- HS Diploma/GED required
- 3-5+ years of experience in client services, customer support, account management, or a related field
- Experience in a client-facing role supporting service delivery or operations
- Strong analytical skills with the ability to interpret data and identify trends
- Experience with reporting tools, CRM systems, or Microsoft Office preferred
Complete Job Description
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