Client Services Associate

Job Summary

To support the Wound Care Central Scheduling team, the full-time Client Services Associate will manage appointment scheduling, patient registration, and front desk operations while working remotely after an initial orientation period.

Key responsibilities

• Process claims and ensure completeness and correctness of patient documentation
• Handle inquiries from patients via phone, mail, and in-person, providing guidance and resolving complaints
• Collect and verify insurance information and maintain accurate patient records in compliance with regulations

Required qualifications

• High School Diploma or GED required
• Previous experience in an office or administrative environment required
• Preferred experience with third-party billing in a healthcare facility