Client Services Coordinator

Job Summary

To support client relations and ensure successful account management, the fully remote Client Services Coordinator will oversee claim management, provide training for dispute resolution, and act as a liaison between sales and operations teams.

Key responsibilities:

• Grant authority to claim management for payments related to claims and program disputes
• Negotiate resolutions between contractors, insureds, and internal teams to settle issues effectively
• Create training materials and mentor staff on effective communication and dispute resolution practices

Required qualifications:

• Bachelor's degree in business or 2-3 years of related experience preferred
• Experience in property restoration, homeowners' insurance, or damage estimate writing required
• Ability to work independently and manage critical business needs effectively
• Knowledge of account management practices, insurance practices, and water mitigation
• Proficiency in Microsoft Office Suite and basic computer skills